Terms of Use

By accessing or using the Platform, creating an account, requesting a demo, starting a trial, subscribing to a plan, or purchasing credits, you agree to be bound by these Terms. If you are using the Platform on behalf of a business or other entity, you represent that you have authority to bind that entity, and references to "you" include that entity. If you do not accept these Terms, you must not access or use the Platform.

You are responsible for:

• Maintaining the security of your account and login credentials.
• Choosing and protecting strong passwords and enabling available security features.
• Ensuring all information you provide is accurate, complete and kept up-to-date.
• All activity that occurs under your account, whether or not authorised by you.
• Notifying us promptly of any suspected unauthorised access or security incident.

You must not share, sell, transfer or sublicense your account. We may require identity verification before activating, modifying or restoring an account.

Outpost 14 is offered on a subscription basis with additional usage-based credits. The following apply:

• Paid subscriptions: plan features, included business units and entitlements are described on the pricing page or in your order.
• Trial periods: trials are provided on an as-is basis and may be limited, modified or revoked at our discretion. Trials may convert to paid subscriptions at the end of the trial term where this is disclosed at signup.
• Credit-based usage: certain features consume credits. Credits are non-transferable and have no cash value.
• Additional credit purchases: you may purchase additional credits subject to the prices and conditions displayed at the time of purchase.
• Pricing changes: we may change pricing, plan structures and entitlements. Material changes affecting your plan will take effect from the next renewal term unless you accept them earlier.
• Renewal: subscriptions renew automatically for the same term unless cancelled before the renewal date.
• Cancellation: you may cancel a subscription at any time. Cancellation takes effect at the end of the current paid term. Fees already paid are non-refundable except where required by Australian Consumer Law.
• Taxes: prices are in Australian dollars and are inclusive of GST.

Subject to your compliance with these Terms and payment of applicable fees, you may use the Platform to:

• Generate reports, dashboards, alerts and comparisons.
• Analyse publicly available customer review data and associated metadata.
• Compare businesses, locations, dealerships, brands and networks.
• Download and export reports in supported formats.
• Use Platform outputs internally for your own legitimate business purposes.

You must not, and must not permit any other person to:

• Scrape, crawl, harvest or otherwise extract data from the Platform other than through features we expressly provide.
• Reverse engineer, decompile, disassemble or attempt to derive the source code, structure or algorithms of the Platform.
• Resell, redistribute, syndicate or otherwise commercialise reports, exports or other Platform outputs without our prior written consent.
• Attempt to access accounts, environments, data or systems you are not authorised to access.
• Use the Platform in breach of any applicable law, regulation or third-party rights.
• Copy, replicate, derive or otherwise reuse our proprietary methodologies, signal definitions, scoring approaches or report structures.
• Circumvent, disable or interfere with subscription limits, credit limits, rate limits or security features.
• Abuse, overload or impair our APIs, infrastructure or external data sources.
• Upload, transmit or store any malicious code, malware or harmful content.
• Use the Platform to defame, harass, mislead or cause harm to any person or entity.

As between you and Rugged Lane, all right, title and interest in and to the Platform is owned by Rugged Lane or its licensors, including:

• The Outpost 14 brand, name, logos, trade marks and trade dress.
• The Platform software, source code, object code and infrastructure.
• The Platform design, user interface and user experience.
• Our methodologies, scoring frameworks, signal definitions and analytical models.
• Our algorithms, machine-learning models and AI workflows.
• Report structures, templates and presentation formats.
• Databases compiled by us, including derived datasets and aggregated metrics.
• Content created by us, including documentation, help articles and marketing material.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform during your subscription, solely in accordance with these Terms. All rights not expressly granted are reserved.

Ownership of third-party reviews, ratings and content remains with the original authors and the platforms on which they are published. Nothing in these Terms transfers any rights in that content to you or to us.

The Platform analyses publicly available information, including customer reviews, business listings and other publicly accessible online content. You acknowledge that:

• Outpost 14 does not create customer reviews.
• Outpost 14 does not claim ownership of third-party review content.
• Third-party platforms may change, remove, restrict or modify content, listings and access at any time, which may affect availability, completeness and accuracy of reports.
• We are not affiliated with, endorsed by or sponsored by the third-party platforms from which public data is sourced.
• Outpost 14 may obtain, process or analyse publicly available business information and review data directly or through authorised third-party providers and data processing services, including Outscraper.

Parts of the Platform use artificial intelligence and machine-learning technologies to generate summaries, recommendations, sentiment analysis, theme detection and other insights. You acknowledge and agree that:

• AI outputs are informational only and intended to assist, not replace, your own judgement.
• AI summaries, recommendations, classifications and insights may contain errors, omissions or misinterpretations.
• You are responsible for independently verifying information before relying on it for any decision, including commercial, financial, regulatory, safety or legal decisions.
• We make no representation or warranty as to the accuracy, completeness or fitness for purpose of any AI-generated output.

We do not guarantee that the Platform will be uninterrupted, error-free, fully available, free from defects or that data will always be accessible. Third-party data sources may become unavailable, restricted or changed without notice. We may modify, suspend, restrict or discontinue any feature, plan or component of the Platform at any time, with reasonable notice where practicable.

To the maximum extent permitted by law, the Platform is provided on an "as is" and "as available" basis. We exclude all conditions, warranties and representations (whether express, implied, statutory or otherwise) other than those that cannot lawfully be excluded. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

To the maximum extent permitted by law, in no event will Rugged Lane, its related entities, officers, employees, contractors or licensors be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of:

• Profits, revenue, sales, business, opportunity or anticipated savings.
• Goodwill, brand value or reputation.
• Data, datasets or backups.
• Outcomes from reliance on reports, analytics, AI outputs or recommendations.
• Outcomes from inaccuracies, omissions or unavailability of third-party content or sources.

Where liability cannot be excluded, our aggregate liability to you for all claims arising out of or in connection with these Terms is limited, at our option, to the resupply of the relevant services or the amount of fees paid by you to us for the Platform in the twelve (12) months immediately preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Rugged Lane and its related entities, officers, employees, contractors and licensors from and against any losses, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Platform.
• Your breach of these Terms or any applicable law.
• Your infringement of any third-party rights.
• Any content, data or instructions you submit to the Platform.

We may suspend, restrict or terminate your access to the Platform, in whole or in part, with or without notice, where we reasonably believe that:

• You have breached these Terms.
• Your use poses a security, legal or operational risk.
• Required fees have not been paid.
• Suspension is required by law or by a competent authority.

You may terminate by cancelling your subscription. On termination, your right to access and use the Platform ends. Provisions intended by their nature to survive termination (including intellectual property, disclaimers, limitations of liability and indemnities) will survive.

Each party agrees to keep the other party's confidential information confidential and to use it only for the purposes of these Terms. This obligation does not apply to information that is publicly available other than as a result of a breach of these Terms, was lawfully known prior to disclosure, or is required to be disclosed by law.

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

We may give notices through the Platform, by email to the address associated with your account, or by other reasonable means. You may give us notice by email to hello@outpost14.com.au.

These Terms are governed by the laws of Queensland, Australia. The parties submit to the exclusive jurisdiction of the courts of Queensland and the courts competent to hear appeals from them.

If any provision of these Terms is held to be invalid or unenforceable, that provision will be severed and the remainder of these Terms will continue in full force. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a corporate transaction. These Terms, together with the Privacy Policy and Disclaimer, constitute the entire agreement between you and us in relation to the Platform.