Know what your customers are really telling you.
Outpost 14 turns customer reviews into actionable intelligence, helping brands identify emerging risks, uncover opportunities and understand what customers are really saying.
Built for caravan, camping, marine, vehicle and outdoor industry brands.
- Direction shifted Stable → Declining5h
- Negative feedback spike at two locations12m
- Response rate falling at three locations1d
Fourteen things every self-drive and marine brand should be watching.
Outpost 14 tracks fourteen customer experience and business intelligence signals across your business, then turns them into clear reports, alerts and recommendations.
Two of those signals are uniquely ours: Direction and Risk Index, they show where the business is heading and what's emerging next.
Four layers of customer experience and business health.
Grouped so you can see network performance, location performance, brand health and what needs attention at a glance, with Direction and Risk Index as the signature Outpost 14 metrics.
Signature SignalDirection
Where the business is heading.
Risk Index
Likelihood of emerging issues.
From raw customer signal to clear action, in five steps.
Outpost 14 does the heavy lifting between what your customers say and what your team needs to do about it.
Add your business units, dealerships, parks, properties, attractions, stockists, and tell Outpost 14 which sector you operate in.
We import available review history and refresh it on a schedule. No copy-paste, no spreadsheets, no manual tagging.
All 14 signals, including Direction and Risk Index, are scored against the language and patterns of your sector.
The Command Centre shows network health, location performance and Alert Centre items in one daily view.
Generate sector-specific reports, share Saved Sets with your team, and act on issues before they grow.
Your Customer Intelligence Command Centre.
Built to show what needs attention, where performance is shifting and which locations require action, so every morning starts with one clear question: what matters today?
See emerging issues before they become problems.
Outpost 14 monitors customer feedback on a regular schedule and surfaces only what needs attention, operational blind spots, feedback patterns and location performance shifts in one place.
- High RiskNegative feedback spike at two locations12m ago
- ModerateCommunication complaints trending up1h ago
- ModerateRisk Index moved Low → Moderate2h ago
- High RiskDirection shifted Stable → Declining5h ago
- ModerateResponse rate falling at three locations1d ago
- ModerateWarranty concerns emerging on two products2d ago
Built for the Trip, the Road Ahead and the Water.
Outpost 14 launches with three sectors: caravan and touring, automotive, and marine. Reports, terminology and recommendations adapt to the sector you operate in. More sectors are on the roadmap.
Track owner feedback across dealerships, service centres, warranty experiences and product quality.
Monitor boat owner feedback across dealers, marinas, service centres and on-water reliability.
Track customer feedback across dealership sales, service departments, delivery and after-sales.
Ready to hear what your customers are really telling you?
Start your 7-day Outpost 14 trial and turn customer reviews into clear, sector-aware intelligence.